Making a Business More Complaint Receptive

I have just published the last (at least for now) article on complaints:  13 Ideas to Make Your Business More Complaint Friendly. In the article I came up with a number of ways to set your business up for success from both an operational point of view as well as a process one. But I … Continue reading Making a Business More Complaint Receptive →

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1. SURVEY: How Quickly Should A Business Respond to a Complaint?


2. 8 Steps for Dealing with Customer Complaints


3. Complaints and Their Role in Business – I need your help