I recently flew across the world with an airline that for all intents and purposes shouldn’t exist. South African Airways has been so poorly mismanaged that it relies on government bailouts to keep it afloat (or ‘aflight’ in their case). Everything about my recent experience was a reminder of the systemic failure that grips the company: I had a check-in lady scream at me while I was speaking with my travel partners like I was a misbehaving child, and on a 15-hour leg of the journey I was seated near a lavatory door that spoke dolphin. Every time it was…
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